Customer churn analysis

# Telecom Customer Churn Dataset - Column Descriptions

| Column Name | Description |

|---------------------|-----------------------------------------------------------------------------|

| **customerID** | Unique identifier for each customer (String). |

| **gender** | Customer gender: Male or Female. |

| **SeniorCitizen** | Whether the customer is a senior citizen: 0 = No, 1 = Yes. |

| **Partner** | Whether the customer has a partner: Yes / No. |

| **Dependents** | Whether the customer has dependents: Yes / No. |

| **tenure** | Number of months the customer has stayed with the company. |

| **PhoneService** | Whether the customer has phone service: Yes / No. |

| **MultipleLines** | Whether the customer has multiple lines: No phone service / No / Yes. |

| **InternetService** | Type of internet service: DSL / Fiber optic / No. |

| **OnlineSecurity** | Whether the customer has online security: Yes / No / No internet service. |

| **OnlineBackup** | Whether the customer has online backup: Yes / No / No internet service. |

| **DeviceProtection** | Whether the customer has device protection: Yes / No / No internet service.|

| **TechSupport** | Whether the customer has tech support: Yes / No / No internet service. |

| **StreamingTV** | Whether the customer has streaming TV: Yes / No / No internet service. |

| **StreamingMovies** | Whether the customer has streaming movies: Yes / No / No internet service. |

| **Contract** | Type of contract: Month-to-month / One year / Two year. |

| **PaperlessBilling** | Whether the customer uses paperless billing: Yes / No. |

| **PaymentMethod** | Payment method: Electronic check / Mailed check / Bank transfer / Credit card. |

| **MonthlyCharges** | The amount charged to the customer monthly (Float). |

| **TotalCharges** | The total amount charged to the customer (Float but stored as String). |

| **Churn** | Whether the customer churned: Yes / No. **← This is the target variable.** |