AI-powered assistant that helps automate and prioritize customer service responses.

his idea was inspired by a real problem we’ve all seen (and struggled with!) in large organizations:

Too many messages — no clear priority — overwhelmed support agents.

✨ What our tool does:

- Classifies incoming messages (complaint, inquiry, refund…)

- Detects priority level (High, Medium, Low)

- Suggests a smart first reply instantly

- Works with both written messages and voice transcripts (Speech-to-Text)

- Supports Arabic and English — for real-world usability ?

Built using:

- Python & Streamlit for a fast and simple interface

- TF-IDF + Logistic Regression for message classification

- CSV data import and export

- Visual analytics and admin dashboard

- Speech-to-Text support for phone transcripts

Real screenshots from the working system are attached — including message classification, priority detection, and dashboard analytics.

This started as a simple concept, but we believe it has the potential to grow into a real solution that serves businesses and support teams everywhere.