Customer Churn Insights & Retention Analytics Dashboard

Customer Churn Analysis & Retention Dashboard

An interactive Power BI dashboard designed to analyze customer churn behavior and identify key drivers impacting retention. The dashboard provides a comprehensive overview of churn metrics, demographic patterns, service usage, and account information to support data-driven retention strategies.

? Key Features:

Total Customers, New Joiners, Total Churn & Churn Rate KPIs

Churn analysis by gender and age group

Churn rate by tenure group

Geographic churn distribution (Top states)

Churn by internet type and services used

Churn rate by contract type and payment method

Churn distribution by churn category (Competition, Price, Attitude, etc.)

Interactive filters for dynamic analysis

? Business Impact:

This dashboard helps organizations:

Identify high-risk customer segments

Understand key churn drivers

Improve retention strategies

Optimize service offerings

Reduce revenue loss from customer churn