EShop AI Support

An AI-powered support engine designed to enhance e-commerce customer service by integrating

multiple LLM models for intelligent ticket analysis, automation, and decision support.

Key Features:

● Sentiment Analysis – Automatically evaluates customer message tone.

● Data Extraction & Classification.

● Anomaly Detection – Identifies unusual ticket patterns.

● Multilingual Translation – Translates incoming messages and generates responses in the

customer’s language to support global users.

● RAG-Powered Response Assistance.

● Ticket Summarization.

● Operational Insights – Provides dashboards and alerts based on sentiment trends, common

issues, and anomaly patterns.