Interactive Tech Support Dashboard Project

Project Overview

Developed an interactive dashboard for TechTrend Solutions, analyzing support ticket trends across regions. Showcased 15,000+ tickets, 85% resolution rate, and average response time of 2.3 hours, highlighting key performance metrics.

Key Responsibilities

Analyzed ticket data by region (North America, Europe, Asia), identifying Europe’s 40% ticket share. Evaluated issue types (Software, Hardware) and peak times, noting 10 AM-2 PM spikes. Assessed agent performance, with top agents resolving 60% of cases.