Telgram CRM System Lead Automation

Problem

Car dealership overwhelmed with 80+ daily WhatsApp inquiries asking repetitive questions about availability, pricing, and test drives. Manual responses consumed 6 hours daily (RM2,400/month in wasted labor) with 4+ hour response times causing lost leads to competitors.

Solution

Designed end-to-end Telgram CRM automation:

AI recognizes inquiry intent (buy interest vs browsing vs booking)

Calculates loan options automatically based on car price and budget

Checks live inventory status from Airtable database

Books test drives directly into Google Calendar

Sends instant responses 24/7 with personalized recommendations

Alerts sales team only for hot leads

Results

Response time: 4 hours → 15 minutes (65% reduction)

Labor cost saved: RM2,400/month

Sales team productivity: 80% time closing vs 20% answering FAQs

12 qualified leads captured overnight (previously lost)

System ROI: Paid for itself in 11 days