Customer Churn Analysis Dashboard

A Power BI project analyzing customer churn patterns for a telecommunications company to uncover retention risks and improvement opportunities.

Tools: Power BI Desktop, Power Query, DAX, Data Modeling

Project Highlights

Performed a detailed churn analysis on over 7,000 customers.

Cleaned and transformed raw telecom data using Power Query.

Built a structured data model to support interactive analysis and filtering.

Segmented churn by contract type, tenure, payment method, and support services.