Ticket-System

System Overview

The ticket management system is built using the Laravel PHP framework.

It follows a traditional MVC (Model-View-Controller) architecture with an additional service layer for business logic encapsulation.

The application provides a web-based interface for ticket lifecycle management, including:

Ticket creation

Editing

Status tracking

Collaborative commenting

Key Capabilities

FeatureDescriptionAccess Level

Ticket ManagementCreate, edit, view, delete ticketsUser/Admin

Status ControlToggle ticket open/closed stateAdmin only

Comment SystemAdd comments to ticketsVerified users

Dashboard AnalyticsView ticket metrics and statisticsAdmin only

Role-based AccessUser and admin role differentiationSystem-wide