Automated Message Processing and Routing System

This project outlines the design for an intelligent, automated message processing system. Its primary function is to ingest incoming messages (e.g., customer emails, support tickets), analyze their content using an AI model, and automatically execute a series of context-appropriate actions.

The workflow begins by creating a draft and analyzing the message with a central "Message Model." Based on the analysis, the system intelligently routes the message through various pipelines. Key automated actions include:

· Categorization & Labeling: Applying labels for "Customer Support," "Promotion," or "Finance/Billing."

· Automated Responses: Generating and sending auto-replies for common inquiries.

· Smart Drafting: Assisting agents by creating draft responses or summaries.

· Internal Routing: Escalating specific message types, like finance-related queries, directly to the appropriate department.

· Multi-stage Notification: Sending status updates and notifications at critical points in the process to keep relevant stakeholders informed.

This system significantly improves efficiency by reducing manual triage, ensuring consistent handling of messages, and accelerating response times for customers and internal teams.