Corporate account manager

Handle inquiries and requests from customers and address their needs

- Meet regularly with other team members to discuss progress and find new ways to improve business

- Generate progress reports for clients and senior leaders within the organization

- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

- Resolve complaints and keep track of all processes pertaining to every client account.

- Be the primary point of contact and build long-term relationships with customer