Tickets Dashboard

Project: Tickets Dashboard (Summary)

This project involved designing a Tickets Dashboard in Power BI to monitor customer service performance. The dashboard tracks key metrics such as First Call Resolution (FCR), Ticket Rate, Average Duration, Communication Channel, and Admin/Agent performance.

Interactive visuals provide insights into ticket distribution, resolution efficiency, and service quality across different channels.

Outcome:

A user-friendly dashboard that helps management evaluate support efficiency, identify bottlenecks, and improve overall customer experience