churn customers in telecom company

we worked on a Customer Churn Analysis project using Power BI. The main goal was to better understand why some customers leave and to present insights visually in a way that supports decision-making.

In this project, we applied:

Power Query to perform data cleaning and transformation.

DAX measures to calculate key metrics such as churn rate.

Tooltips to add interactive details to the visuals.

Multiple Dashboards showing churn reasons by category, age, gender, payment method, contract type, and geography.