Customer Satisfaction

Customer Satisfaction Dashboard :

Data Source: Kaggle dataset covering one month (August 2023).

Purpose: Measure and analyze customer satisfaction vs. dissatisfaction scores in a call center environment.

Dynamic Filters: Users can explore data by Date, Channel, Category, Sub-Category, Manager, Supervisor, and Agent.

Key Insights Provided:

- Identify top-performing and underperforming agents.

-Track satisfaction trends across different communication channels.

- Highlight common categories and sub-categories driving dissatisfaction.

- Compare performance between managers and supervisors.

- Support decision-making with interactive drill-down analysis.

Value: Enables management to quickly pinpoint areas needing improvement and recognize high-performing teams or individuals.