Helios Hotel CRM

Helios: Your Smart Partner in an Exceptional Hotel Experience

Virtual Personal Assistant (Helios Concierge) ?

Available in English and Arabic

Instant Services:

Main Restaurant Booking (Breakfast: 7-11 AM, Lunch: 12-3 PM, Dinner: 6-10 PM)

Spa Sessions Booking (9 AM - 8 PM)

Pool Cabana Reservations (8 AM - 10 PM)

Tennis Court Bookings

Instant Information About:

WiFi Network and Passwords

Facility Hours

Room Service

Daily Hotel Activities

Advanced Loyalty Program

Multiple Membership Levels:

Silver

Gold

Platinum

Diverse Rewards in Categories:

Food & Beverage

Wellness & Spa

Special Experiences

Stays

Smart Points System:

Earn Points with Every Spend

Double Points on Special Occasions

Instant Point Redemption for Services

Smart Personalization System

Preference Analysis:

Preferred Room Types

Favorite Restaurants

Preferred Activities

Usual Visit Times

Personalized Recommendations:

Special Offers Based on Visit History

Activity Suggestions Matching Your Interests

Special Occasion Reminders (Birthdays, Anniversaries)

Personal Experience:

Room Setup According to Saved Preferences

Customized Menu Options

Personal Welcome on Every Visit

Smart Booking Management

Easy Reservations:

User-Friendly Interface

Multiple Payment Options

Instant Confirmations

Appointment Management:

Easy Booking Modifications

Free Cancellation Within Policy

Automatic Appointment Reminders

Comprehensive Tracking:

Complete History of Past Bookings

View of Future Reservations

Points and Rewards Tracking

Communication and Evaluation System

Direct Communication:

Instant Query Response

Specialized Customer Service

Multiple Communication Channels

Evaluation System:

Direct Service Ratings

Improvement Suggestions

Continuous Feedback Monitoring

Continuous Improvement:

Customer Satisfaction Analysis

Service Development Based on Feedback

Regular System Updates

Special Additional Features

VIP Service:

Early Check-in and Late Check-out

Automatic Room Upgrades (Subject to Availability)

Special Transfer Services

Exclusive Experiences:

Local Cultural Activities

Private Tours

Cooking Experiences with the Chef

Business Services:

Equipped Meeting Rooms

High-Speed Internet Service

Secretarial Services

The Helios system combines advanced technology with personalized service to ensure an exceptional stay experience for every guest. We believe that every small detail contributes to creating unforgettable memories.

Key System Benefits:

24/7 Availability

Multi-Language Support

Real-Time Response

Personalized Experience

Seamless Integration

Smart Automation

Data-Driven Insights

Enhanced Guest Engagement