Excel Dashboard for Call Center Performance Analysis

Developed an interactive Excel dashboard to monitor and analyze call center performance, including key metrics such as call volume, average handling time, customer satisfaction rate, and agent productivity. The dashboard features dynamic charts, automated KPIs, and filtering options for real-time insights, enabling data-driven decision-making and operational efficiency.

#Excel #Dashboard #CallCenter #DataAnalysis #KPIs #MicrosoftExcel #BusinessIntelligence #DataVisualization