Challenges
approach.The challenge was to translate complex financial and legal content into an intuitive, accessible, and trustworthy digital experience — one that resonates with both corporate clients and legal professionals.
Key design and UX challenges included:
Structuring dense service information without overwhelming the user.
Establishing trust and authority through visual and content design.
Creating a responsive, multilingual-ready layout suitable for users in the UAE and internationally.
Aligning the digital experience with AccuTrace’s brand values: integrity, responsiveness, and excellence.
Enabling clear conversion pathways such as consultation requests and service inquiries.
Design Thinking Phases for "AccuTrace" Project :
Discover :
We began by conducting stakeholder interviews and competitor analysis to understand user needs and business goals. Research revealed that users were overwhelmed by complex content and unclear service structure.
Define :
We defined clear UX goals: simplify information, build trust, and drive user engagement. User personas and a structured sitemap were developed to guide the content and navigation strategy.
Ideate :
We explored layout concepts and interaction ideas through sketches and wireframes.
The focus was on presenting dense service information clearly and guiding users to key actions.
Design :
High-fidelity UI designs were created using Figma with a clean, professional aesthetic. We emphasized readability, consistent branding, and responsive components across all devices.
Test :
Usability testing was conducted with stakeholders and mock users to validate design clarity and functionality. Iterations were made based on feedback to enhance mobile experience and CTA visibility.