Objective:
Analyze customer behavior data to identify patterns that lead to churn and build predictive models to retain customers.
Skills & Tools Used:
Python, Pandas, Seaborn, Scikit-learn
Logistic Regression, Decision Trees
Data cleaning, feature engineering, and EDA
Model evaluation (confusion matrix, ROC-AUC)
Outcome:
A dashboard and report that help the company identify at-risk customers and suggest retention strategies.