Avaya CMS, SQL, Powe Bi Integration data analysis

This project delivers a powerful, intuitive dashboard designed to provide a comprehensive overview of our call center's performance. By integrating data from Avaya CMS into SQL Server and visualizing it with Microsoft Power BI, we've created a solution that transforms complex call data into actionable insights.

Gain real-time visibility into call volumes, agent efficiency, and customer wait times, enabling you to make informed decisions to improve service delivery.

Proactively identify and address bottlenecks, reduce abandoned calls, and ensure faster, more consistent customer support.

Data-Driven Decision Making: Move beyond guesswork with clear KPIs on answered calls, average handle time, and occupancy rates, allowing for strategic resource allocation and continuous improvement.

This dashboard is a vital tool for maximizing call center efficiency and elevating your customer service operations