AI-Powered WhatsApp Chatbot – Smart Customer Engagement

Project Overview:

Designed and developed a fully automated WhatsApp chatbot that uses artificial intelligence to handle customer conversations, assist users, and automate business interactions in real-time.

Key Technologies:

? OpenAI API – For intelligent, human-like responses and natural language understanding

Meta WhatsApp Business API – For seamless integration with WhatsApp messaging

️ Webhook & Backend Logic – For managing user inputs, routing, and admin alerts

Features Delivered:

AI Chat Handling – Responds to open-ended questions using GPT-based replies

Predefined Flows – Booking, service inquiries, FAQs, and custom scenarios

Multilingual Support – Supports Arabic, French, and English

Lead Capture & Alerts – Stores data and sends admin notifications

Rich Messages – Location links, product galleries, images, and buttons

Impact:

Reduced response times from hours to seconds

Increased customer satisfaction and retention

Enabled 24/7 availability with zero staff intervention