Project Manager for the 'CX Hub' system

The CX Hub is a digital customer experience management system designed to help government entities achieve

their CX goals and guide them through a seamless transformation process.

My Role as Business Analyst & Project Manager:

• Led the development and deployment, ensuring compliance with international standards.

• Gathered, analyzed, and refined stakeholder requirements to align the system with business needs.

• Designed workflows and data structures to enhance system functionality and usability.

• Conducted system testing to validate functionality, performance, and reliability.

• Delivered client demos, highlighting key features and transformation benefits.

• Trained users on system functionalities, ensuring smooth adoption and efficient utilization.

EDUCATION AND TRAINING

PROJECTS

• Managed project timelines, resources, and cross-functional teams to drive successful implementation.

• Implemented continuous improvements based on user feedback and performance insights.