customer service

Call Center Agent 10/07/2011 – 25/01/2018 (6.5 years Full-time) 24

Kuwait Food Company – UAE Branch (Americana) 25

Provided professional customer support via phone, email and live chat channels. 26

Handled customer inquiries, complaints and service requests promptly. 27

Maintained accurate records of customer interactions in CRM systems. 28

Assisted in resolving billing and account-related issues. 29

Achieved high customer satisfaction ratings through quality service. 30

Collaborated with cross-functional teams to improve service delivery. 31

Met and exceeded key performance indicators (KPIs) for call handling. 32

Developed strong communication and problem-solving skills. 33

Gained valuable experience in customer relationship management. 34

Recognized for consistent performance and reliability. 35