support system

Designed and developed a high-performance support ticket system using Laravel that successfully serves over 50,000 beneficiaries

Implemented advanced caching strategies and database optimizations to ensure smooth operation under heavy traffic conditions

Built RESTful APIs to seamlessly integrate the support system with the existing .NET-based LMS

Developed an intuitive admin dashboard for support staff with real-time analytics and reporting

Implemented automated testing and CI/CD pipelines to ensure reliable deployments and system stability