ERPNext Support Analyst and IT Support Technician

Provided technical support and

troubleshooting for ERPNext users.

Customized ERPNext workflows and created

tailored reports.

Performed system upgrades and ensured

operational efficiency.

Conducted user training and prepared user

manuals.

Conducted hardware/software maintenance

for desktops and laptops.

Installed and configured operating systems

(Windows, macOS, Linux).

Diagnosed and resolved technical issues

related to hardware, software, and networks.

Managed data backups, recovery, and network

device setup.

Trained employees on new systems and

prepared technical reports.