Language bridge solutions

Participate in developing and implementing quality assurance policies and procedures to ensure compliance with ISO 9001-2015, 27001-2013, and 17100 standards.

•Participate in the design and implementation of business processes across “sales & account management, project management, marketing, HR (including talent acquisition, operational talent development, and training), software management, strategic, business analysis, and CRM” to drive operational efficiency, improve customer engagement, and ensure strategic alignment with company objectives.

•Conduct internal audits to assess the company's adherence to quality management systems and identify areas for improvement.

•Coordinate and participate in external audits to maintain ISO certifications and compliance.

•Monitor and evaluate processes to identify potential issues and implement corrective actions.

•Provide training and support to the team on quality standards and best practices.

•Enhance the process flow.

•Analyze customer feedback and data to identify trends and areas for improvement in service quality.

•Maintain documentation of quality assurance processes and results for audit purposes.

•Stay updated with industry standards and best practices to enhance the company's quality assurance procedures