IT - HELP DESK ENOVA BY VEOLIA

Serving as the first point of contact for customers seeking technical assistance via phone or

email.

Performing remote troubleshooting using diagnostic techniques and relevant questions.

Determining the best solution based on the issue and details provided by customers.

Responding to queries either in person or over the phone.

Training computer users.

Maintaining the daily performance of computer systems.

Running diagnostic programs to resolve problems