Facilities Helpdesk and Facilities Operation at Marakez facility management

Responsibilities and Duties:

1. System and Application Administration

Manage the system and application to provide services to customers.

Monitor all services offered to customers.

2. Water Meter Management

Administer the water meter management system.

Train customers on using the application and monitoring consumption.

Oversee charging operations and meter payments, address issues, and coordinate

with specialized teams for maintenance.

3. Financial Oversight

Handle Petty Cash and purchases for all departments, including maintenance,

housekeeping, and security.

Purchase and supply materials for preventive and corrective maintenance work.

Procure necessary materials for customer needs within units.

Make and process purchase orders as required.

Settle invoices with the finance department.

4. Customer Interaction and Site Management

Manage on-site operations and interact with customers.

Handle invoices from service providers.

Perform quality control in customer-facing areas.

Document and record observations, submitting daily activity reports for

maintenance, modifications, and installations.

5. Facility Management

Oversee all tasks related to maintenance, cleaning, pest control, and supervise

external service providers.

Provide monthly reports on swimming pool operations and elevator issues.

Develop staff schedules for each center monthly.

6. Customer Support and Training

Address and resolve customer construction-related issues.

Provide 24/7 customer support and train technicians and supervisors on

managing work orders and client concerns.

7. Payment Management

Collect payments for services rendered.

Reconcile payments with the finance department and deposit them in the bank.