تحليل بيانات كول سنتر

Project description. The analysis provided a detailed view of key performance indicators (KPIs), including:

• Total Calls Processed (Answered & Abandoned).

• Speed to Answer.

• Handle Tim & First Call Resolution.

• Customer Satisfaction Score.

The project utilized data from 5,000 calls, with the dashboard designed to deliver clear, dynamic insights. It enabled management to identify trends, optimize operational efficiency, and significantly enhance the customer experience.