تطبيق استقبلني" - Reception and Service Management App

Project Description:

I led the development and management of "تطبيق استقبلني", a mobile app designed to streamline service delivery in government offices and businesses. The app features appointment scheduling, queue management, real-time notifications, and access to service information, significantly reducing waiting times and improving user satisfaction.

As the Lead Developer and Project Manager, I oversaw the entire development process. I managed the project from planning to execution, coordinating with stakeholders, setting timelines, and ensuring the project stayed within scope and deadlines. I was responsible for both the front-end and back-end development, ensuring seamless integration of key features. I also worked closely with a team to ensure that the app’s performance and user experience were optimized.

I used Kotlin to build an efficient and scalable solution. Key features of the app include:

Appointment Scheduling: Users can book appointments with service providers directly through the app.

Queue Management: Users can join virtual queues and track their estimated wait time.

Real-Time Notifications: Users receive timely push notifications about their appointments and service updates.

Service Information: The app provides real-time data about waiting times and service availability.

This app significantly improved the customer service experience, helping users avoid long wait times and increasing overall satisfaction with government and business services.