Call Center Analytics Dashboard

I'm excited to share my latest Power BI project where I developed a comprehensive Call Center Analytics Dashboard!

What makes this project special:

Advanced DAX Implementation:

Created a dynamic calendar using DAX

Developed sophisticated switch measures for KPIs

Implemented complex measures for calls reached, total calls, deals closed, and deal values

Data Transformation & Cleaning:

Performed extensive data cleaning in Power Query

Standardized data formats and removed inconsistencies

Optimized query performance for faster refresh rates

Professional Design:

Custom-designed visuals using PowerPoint for enhanced aesthetics

Consistent color scheme and branding

Professional layout with intuitive navigation

Interactive Features:

Time-based comparison switches (Last Month/Quarter/Year)

Deal volume analysis (High/Low/No Deals)

Multi-dimensional time analysis (Month/QTR/Week Type/Year/Week Day)

Enhanced User Experience:

Collapsible filtering menu

Granular control with single-select filters for month, quarter, year, and agent names

Dynamic chart updates based on filter selections

Bar chart-linked interactive visualizations

This dashboard empowers stakeholders to make data-driven decisions by providing clear insights into call center performance metrics.