تحليل شكاوي العملاء

• Developed a comprehensive dashboard using Power BI to monitor Complaints Census and resolution rates.

• Integrated functionality to track the time of the last feedback received for each complaint.

• Implemented features to monitor and analyze complaints originating from different warehouses.

• Provided the Complaints team with valuable insights into the source and frequency of complaints, aiding in targeted issue resolution.

• Empowered the team to efficiently manage and address complaints, ultimately enhancing customer satisfaction and retention.