Customer Service Team Manager at TaxiF LLC

Team Leadership: Lead, mentor, and empower team for alignment with company goals. Conduct regular meetings and implement performance management processes.

Strategic Development: Develop strategies aligned with business objectives. Analyze market trends and collaborate cross-functionally for customer-centric initiatives.

Operational Management: Optimize workflows, ensure SLA compliance, and monitor KPIs for continuous improvement.

Customer Relations: Build strong relationships, resolve issues promptly, and use feedback for service enhancements.

Data Analysis: Utilize analytics for insights, prepare detailed reports, and drive decisions for improved service and growth.

Innovation Initiatives: Lead innovation efforts, promote best practices, and foster a culture of creativity and problem-solving.

Training and Development: Design and implement training programs, provide ongoing coaching, and foster a culture of continuous learning and skill enhancement.