Customer Churn Analysis

I have dug deep into the data from a fictional telco company serving 7043 customers in California during Q3. We've identified the key factors influencing customer churn and unveiled insights that can drive strategic decisions for boosting retention.

Here's what you'll find in our dashboard:

Customer churn rate & trends over the service period

Impact of contract type, offers, gender, and marital status on churn

Top 5 reasons why customers are leaving

Understanding why customers leave is the first step toward keeping them. Let's collaborate to turn these insights into action and enhance customer satisfaction!