King Abdulaziz Hospital

Identifying hardware and software solutions

- Troubleshooting technical issues

- Diagnosing and repairing faults

- Resolving network issues

- Installing and configuring hardware and software

- Speaking to customers to quickly get to the root of their problem

- Talking customers through a series of actions to resolve a problem

- Following up with clients to ensure the problem is resolved

- Replacing or repairing the necessary parts

- Managing multiple cases at one time

- rapidly establish a good working relationship with customers

- Organize and schedule upgrades and maintenance without deterring others from completing their own work

- utilizes appropriate testing equipment to test installed cables