flydubai airlines

Ability to handle and respond to customer requests about

reservations, cancellations, Re-booking or any customer service

queries for fly Dubai related products and services keeping in mind

various service levels on quality, abandon%, average handling time

productivity, etc

Responsible for handling calls in a courteous, friendly and

professional manner according to company procedures.

Respond to high volume of telephone inquiries about the company's

products or services by following standard scripts and procedures.

Provide valid solutions to the customers and provide any additional

customer service/education as needed.

Maintain knowledge of products, pricing promotions, procedures and

other important issues through management communications.

Inform customer about the changes to flight schedules and

cancellations. Help customers to reschedule their flights.

Offer additional services including up sell and cross-sell of optional extras and ancillary products as indicated by the business.

24*7 working environment.

Performs other duties as assigned