Technical Support Team Performance Analysis

Welcome to my Dashboard that reviews the performance of the technical support team over the past period. We will discuss some key indicators and important data that highlight the team's efficiency in handling issues and providing service in general.

Average Cases per Group:

This indicator shows the efficiency of workload distribution within the team.

On Time Closure Rate:

This indicator reflects the team's ability to meet quality and time standards.

Rejected Cases and Violated Cases:

This indicator sheds light on the challenges the team faces in handling certain cases.

Visual Indicators:

Include visual indicators such as:

A graphical representation of the number of rejected and violated cases by year and weekly closed time.

A visualization of the number of successfully resolved cases by year and weekly closed time.

A breakdown of the on-time closure rate by problem type and month.