MIS analysis for call center team

Welcome to my Dashboard that reviews the MIS analysis for call center team

performance over the past period. We will discuss some key indicators and important data that highlight the team's efficiency in handling issues and providing service in general.

· Calculate AHT, PCA% & SLA%

· Chart for average offered calls per day

· Chart shows average offered calls during days of the Week

· Chart shows the total of offered calls per skill month view.

· Chart shows AHT Per language during the four quarters.

· Chart shows percentage for answered calls per skill

· Compare AHT for AR & Eng teams by using a boxplot chart.

· Calculate CSAT & FCR scores and a relationship between them by chart