IT Service Catalog Implementation

Established an IT service catalog to provide users with a self-service platform for requesting IT services.

Realized Benefits:

Decreased service request resolution time by 40% through streamlined request processing.

Improved user satisfaction by 25% by providing an intuitive and user-friendly service portal.

Reduced IT workload by 20% through automated request routing and fulfillment.

Achieved a 15% reduction in service request backlog, ensuring timely support delivery.