IT Service Desk Automation

Led the implementation of an AI-powered chatbot for the IT service desk, automating routine inquiries and issue resolutions for employees.

Realized Benefits:

Reduced service desk ticket volume by 40% through automated resolution of common queries.

Improved average response time by 60%, leading to faster issue resolution for employees.

Achieved a customer satisfaction rating of 4.7/5 for the AI-powered chatbot interactions.

Freed up IT staff to focus on more complex tasks, contributing to a 25% increase in project delivery speed.