CC SENIOR REPRESENTATIVE ACCOUNT ANGEL, VODAFONE EGYPT December 2014– October 2022

•Provide advanced account management for SME strategic Accounts SPOCs, ensuring continuity and fruitful relationship with their companies.

•Offer superior quality of Service to Vodafone Egypt Enterprise customers, through handling inbound and outbound contacts in order to exceed their expectations and to assure their satisfaction.

•Providing Enterprise customers with a great experience through a proactive, customized, personalized relationship mainly via phone contact or by conducting visits. To manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue, and minimizing churn

•Achieve all required targets as accounts’ billings, collections, and Bad Debits.

•Reducing churn & Applying as the first line of retention.

•Ensure successful and healthy interactions between SPOCs and the sales team.

•Working on detractor’s reasons & enhance Customer experience.