•Install, upgrade and configure computer systems.
•Technical support of Operating System ( Windows 98 \ Xp \ 7 \ 8 \ 8.1 \ S2012)
•Diagnose hardware/software faults and solve technical problems.
•Troubleshooting systems and network problems and diagnosing and solving
hardware/software faults.
•Answers customer’s inquiries & fulfills their technical requirements regarding offered services in a timely manner.
•Receiving incoming calls and providing clients with technical solutions for problems.
•Responsible for wired and Wireless router configuration and troubleshooting
•Performing Active Directory Health Check.