Guest relation supervisor

•Reviewing arrival guests lists from our Booking.com Extranet to communicate and confirm with them their reservation and expected arrival time.

•Welcome and escort guests from the driveway to their assigned apartments and provide them with an orientation of our services we offer like the Laundry, housekeeping services, transportation .

•Provide basic and accurate information in-person and via phone/email

•Update calendars and schedule meetings

•Keep updated records of office expenses and costs.

•Personally I do the guest’s checks-in and checks-out.

•Act as the point of reference for guests who need assistance or information and attend to their wishes ,requests and requirements

•Understand guest’s needs and provide them with personalized solutions by suggesting activities and facilities provided by us.

•Acquire extensive knowledge of the premises and the nearby venues, restaurants to make the most suitable recommendations.

•Arrange events, transportation etc. upon request from our apartments residents. Respond to complaints and find the appropriate solution with its compensation

•Supervising and Inspecting room attendants and cleaning staff, checking that apartments are cleaned to the highest standards.

•Drawing up a shift Rota for staff.

•Hiring and training new Housekeepers.