Customer service

•Responded to telephone and emails inquiries providing quality service to customers inquiring about their order status.

•Answer local and offshore calls of customers

•Handle customer inquiries telephonically, chat, and emails

•Assisting Customer with presale process, mid-sale and after-sale process

•Carrying the proper troubleshooting steps and investigation necessary to solve the cases in hand

•Research required information using available resources

•Provide customers with product and service and information

•Process orders, forms, and applications

•Identify and escalate priority issues

•Route calls to the appropriate resource

•Follow up customer calls where necessary

•Document all call information according to a standard operating procedure