We believe that marketing trends have changed from:
Outbound Marketing to Inbound Marketing
Customer service to customer relationship management
Adversarial relationships to collaborative relationships
Incremental change to a transformational agile strategy
Functional focus to process integration
Absolute value of the firm to relative value for customers
Forecasting to end-casting (demand management)
Training to knowledge-based learning
Vertical integration to virtual integration
Information hoarding to information sharing and visibility
Managerial accounting to value-based management