Waleed A.

I wish to use all my Constructive abilities and desirous to make my career by enhancing my quality of work to achieve the desired result.

Installing, upgrading and migrating servers – GUI, Core and Nano Server

Implementing, upgrade and migrate Servers and workloads from Windows Server 2008 and Windows Server 2012 to Windows Server 2016.

Install, configure and management Windows Server features and roles

Implement, configure and management Active Directly, DHCP, DNS, Web Server IIS, Group Policy, File & Storage Services, etc…

Implement, configure and management Forest, Sites, Domain Control, Additional Domain Control, Child Domain, Read only Domain Control, Virtual Private Network VPN and Remote Control Services, etc…

Configuring and Managing local storage disks and volumes

Planning and configuring storage technologies and components

Implementing Storage Spaces and Data Deduplication

Installing and configuring Hyper-V and virtual machines

Deploying and managing Windows Server and Hyper-V containers

Installing and configuring containers

Planning and implementing a high availability and disaster recovery solution

Implementing and managing failover clustering

Implementing failover clustering for Hyper-V virtual machines

Implementing Network Load Balancing

Creating and managing deployment images

Managing, monitoring, and maintaining virtual machine installations

Implementing WSUS and deploying updates

Monitoring and troubleshooting Windows Server

Deployment, Install, configure remote and management Windows and Applications on clients physical PC or over virtualization environments Duties and

Installing and configuring computer hardware, operating systems and applications.

Monitoring and maintaining computer systems and networks.

Talking with staff or clients through a series either of actions, face to face or over the telephone.

Remote control and access client’s computers over network and resolve issue.

Help desk support and set up systems, applications or resolve issues.

Troubleshooting system and network problems, diagnosing, and solving hardware or Software faults.

Replacing parts as required.

Providing support, including procedural documentation and relevant reports.

Following diagrams and written instructions to repair a fault or set up a system.

Supporting the rollout of new applications.

Setting up new users' accounts, profiles, and dealing with password issues.

Responding within agreed time limits to call-outs.

Working continuously on a task until completion (or referral to third parties, if appropriate).

Prioritizing and managing many open cases at one time.

Rapidly establishing a good working relationship with customers and other professionals etc.

Software developers.

Testing and evaluating new technology.

Conducting electrical safety checks on computer equipment.

Printer and Photocopier Machine maintenance:

Attending IT Calls assigned by Service Desk agents’ on-time according to SLA agreed by UOS Management defined on our Service Desk system

Fix printers and Photocopier problems Hardware, software

Configure and management print Photocopier system

Coordinate with venders to resolve the H\W warranty issues

Coordinate with venders to get spear parts for no warranty cases

Development and Management sTafteesh System (Intelligent Inspection System), this System used by Road and Transport Authority in order to implement and manage transportation inspection and fines in United Arab Emirates of Dubai by vehicles

Planning and Analysis New forms requirements

Planning and Analysis New queries and reports requirements

Add additional fields requirements into the existing forms

Extract additional fields or information requirements with existing queries and reports

Managing and Monitoring integrations between sTafteesh system and other related systems such as (E-Traffic – RMS (Revenue Management System))

Daily checkup and fallows errors fines transfer to the related systems

Troubleshooting errors transferred and resolve it

Insure all data and information flows smoothly and all systems is stable

Full Command of Windows Server 2008, 2012 and Windows Server 2016

Full Command of Microsoft Office Applications and Outlook Application

Full Command of Electrical Classic Control and Programmable Logic Controller

Full Command of programming Language and Webpages Designer

Full Command of Printer and Photocopier Machines Follow up and Maintenance

Excellent oral and written communication skills Arabic and English

Good Knowledge regarding Management and Administrative responsibilities.

Have served for administrative and client relations.

Possess good communication abilities and convincing skills.

Problem solving at different levels of departments Strong organizational and Time Management.

Update my technical skills and have better understanding of latest Computer Software that will help in administrative management.

Facilities control and Management