ميار ي.

مرحبا اسمي ميار خريجة تجارة قسم إدارة أعمال، لدي خبرة في إدخال البيانات بدقة وسرعة، كما لدي خبرة في مجال خدمة العملاء سواء باللغة العربية أو الانجليزية وسواء كان العمل شفهيا عن طريق مكالمات أو عن طريق رسائل أو بريد الكتروني ، لدي معرفة ممتازرة ببرامج الاكسل والورد والباور بوينت ومعرفة ممتازة بالحاسب الالي، أتمتع بمهارة حل المشكلات بهدوء والعمل تحت الضغط سواء كان مع فريق أو منفردة.

أيضا قمت بوظيفة سابقة كمصممة لمنشورات صفحات شركة كتب عن طربق استلهام صور إبداعية مع كتابة محتوى مميز وجذاب.( إليك سيرتي الذاتية بالأسفل)

Professional Summary

Skilled in Microsoft Office, advanced level of English, Management, marketing, and e-commerce. Exceptional customer service skills.

I am a strongly motivated, ambitious, and hard-working individual with creative thinking and time management skills. In addition to adaptability,

analytical skills, flexibility, problem-solving, resilience, a high level of accuracy, and a very organized personality.

Energetic, organized, and dedicated professional with empathic skills. Seeking a career as a customer service representative, an accountant, a

data entry specialist, a virtual assistant, a digital marketer, or a role in the operations department where I can leverage my skills, develop them,

and be an expert.

Education History

B.S of Commerce, Ain Shams University, 2022.

• Major: Business Administration.

• Grade: good.

High School Diploma, El Nozha Language Schools, Hijaz branch, 2018.

• Grade in percentage: 96%.

Skills and abilities

• Excellent command of the Arabic and English

languages

• High sense of control

• Good command of MS Office applications

•

• Working under pressure

• Communication Skills

• Customer and service-oriented

• Adaptability

Work Experience

Customer Service Advisor for Booking account at Concentrix, from May 8, 2024, until August 28, 2025.

• Addressing guest and partner issues and helping to solve them.

• Ensuring customer satisfaction and providing exceptional customer support.

• Resolving issues and enhancing the overall customer experience through calls, emails, and website live messages.

Customs Trace Agent at Egypt Express Company (Licensee of Federal Express Corporation), From 14 February

2023 until 16 March 2024:

• Inbound calls assisting the customer

• Replying to and sending WhatsApp messages to customers

• Emailing using Outlook

• Doing monthly and daily call reports

Internships and courses

1. Completed Training for Employment – eLearning by Central Bank of Egypt (Total hours 23).

2. Cold calling: the first seven-second course by LinkedIn on October 15, 2022.

3. Writing customer service emails – managing customer feedback courses by LinkedIn in October 2022.

4. Certified virtual assistant by ALX program issued on 30 September 2022 (8 weeks full of learning soft, hard,

and technical skills).

5. Customer service courses by LinkedIn in September 2022, such as: building rapport with customers- creating

6. Positive conversations with challenging customers- creating customer value- problem-solving and

troubleshooting- handling abusive customers- de-escalating conversations for customer service.

7. Attended a simulation day at the Egyptian Stock Market on September 22, 2022.

8. Introduction to Banking course duration of 2 hours by CFI on September 2, 2022.

9. B.F.I Diploma from Banker’s Lounge: (Duration of credit 50 hours, the course included soft skills, financial

literacy, ICDL for banking, English for banking, the EGX literacy.)

10. English For Career Development MOOC in February 2022 by the U.S. Department of State.

11.

Personal Information: Gender: Female, Birth date: 2nd of February 2000, Marital status: Single