Tarek A.

I would like to apply for the role of IT Support Technician as advertised recently.

As a skilled technician capable of identifying problems, repairing problems, helping end users, updating systems, installing new hardware and software, installing cables, troubleshooting computers and basic networks, inventorying IT assets, documenting systems, and supporting the IT department in multiple capacities.

As an IT support specialist, I feel that it is vital to be a strong communicator as, for example, I have to understand what inexperienced end users are trying to explain particularly as this position requires extensive discussions over the phone.

Regularly have to conduct remote diagnostics for a number of employees who are based in other buildings, or who are traveling on behalf of the company.

Also work as part of the IT team, providing IT support desktop assistance to other workers directly.