Nayera M.

About me

Professional Virtual Assistant and Academic Coordinator with over 5 years of experience in remote administrative support, online education management, and customer service

I specialize in

Administrative and virtual assistance

Email and calendar management

Online class scheduling and academic coordination

Customer support and communication

I work confidently with Google Workspace, Microsoft Office, Asana, Trello, Zoom, and Google Meet, ensuring smooth daily operations

I am organized, reliable, and looking for a long-term remote or part-time opportunity

Experience

Experience 1

Academic Director / Academic Coordinator – Remote

Online Educational Academy

Coordinated online class schedules and academic calendars

using Google Calendar

Managed communication between teachers, students, and parents via email and online platforms

Organized online courses, sessions, and educational materials using Google Drive

Followed up on attendance, schedules, and daily academic tasks

Supported online learning operations and reporting

Experience 2

Virtual Assistant (Freelance) – Remote

Provided remote administrative and virtual assistance to clients

Managed emails, calendars, and appointments

Performed data entry and document organization

Used tools such as Google Workspace, Asana, and Trello to manage tasks

Communicated with clients and handled daily requests

Experience 3

Customer Support & Technical Support – Aramex

Handled customer inquiries via chat, email, and phone

Resolved service and technical issues efficiently

Followed company procedures and quality standards

Maintained high levels of customer satisfaction

Education

Bachelor of Law

Alexandria University, Egypt

English Language Certificate

Digital Marketing Certificate

Skills

Administrative & Virtual Support

Virtual Assistance

Administrative Support

Email & Calendar Management

Data Entry

Education & Academic Coordination

Academic Coordination

Online Education Management

Class Scheduling

Student & Teacher Coordination

Tools & Platforms

Google Workspace (Docs, Sheets, Drive, Calendar)

Zoom & Google Meet

Asana & Trello

Microsoft Office

Communication & Organization

Professional Communication

Task Management

Time Management