Mahmoud F.

Hello! I’m Mahmoud, a customer support professional with proven experience helping U.S.-based clients in the telecom industry. Over the past few years, I’ve worked with AT&T (Cricket Wireless) through Teleperformance and with Xfinity (Comcast), providing both technical support and customer care. Along the way, I’ve also gained solid sales experience through upselling and guiding customers toward the best solutions for their needs.

I’m currently part of the Technical Department on the Xfinity program, focusing on TV, landline (voice), internet, and billing—handling service troubleshooting, plan changes, and account fixes for home services. With AT&T/Cricket, my work centered on mobile support (device setup, SIM/eSIM, and plan assistance).

I’m skilled at handling inbound and outbound calls, live chat, and email support—always aiming for clear communication, quick problem-solving, and excellent customer satisfaction. My background includes official training programs from AT&T and Xfinity, where I learned how to de-escalate challenging calls, manage KPIs (AHT, FCR, CSAT), and deliver consistent results.

What makes me effective is not just the experience, but also the setup: a dedicated home office with high-speed wired internet, a powerful PC, and a noise-cancelling headset—so I can stay reliable and professional in every interaction.

Tech-wise, I’m flexible across operating systems (Windows, macOS, Linux, Android) and I pick up new tools quickly. I’ve used Microsoft 365 tools—especially Teams and Outlook—daily across work and study over the past four years. I’m also comfortable with data entry and accurate record-keeping when needed.

I take pride in being detail-oriented, adaptable, and customer-focused. Whether it’s resolving a technical issue, improving a client’s service experience, or closing a sale, my goal is always to make things easier and more valuable for the customer.

I’m looking to build long-term working relationships with clients who value consistency, clear communication, and measurable results. I can cover U.S. hours reliably, ramp quickly on new processes, and I strictly follow NDA and data-privacy standards.