Ahmed N.

Ahmed Mohamed Nazmy Hewidy is an accomplished Senior Technical Team Lead and DevOps Engineer with over 19 years of comprehensive experience in the ICT sector at Bibliotheca Alexandrina (Library of Alexandria). Throughout his career, Ahmed has successfully navigated a broad range of technical challenges, from managing large-scale infrastructure projects to leading the strategic transition into DevOps and automation practices.

Beginning his career as a Technical Support Engineer, Ahmed quickly progressed into leadership roles due to his exceptional problem-solving capabilities and proactive approach. His tenure as the Acting Head of the Helpdesk Unit was marked by his ability to recruit and mentor a high-performing technical support team that serviced over 2,400 users effectively. He demonstrated strong strategic planning by developing training programs and knowledge bases that significantly improved team efficiency.

In 2023, Ahmed embraced the challenge of establishing a DevOps unit, where he was instrumental in implementing key automation tools and infrastructure solutions. He now specializes in leveraging Kubernetes, Docker, Jenkins, and Terraform to optimize system reliability and deployment processes. Ahmed is particularly adept at integrating traditional on-premise infrastructures with cloud capabilities, reflecting his commitment to staying ahead in the rapidly evolving field of DevOps.

Known for his hands-on leadership style and commitment to continuous learning, Ahmed is currently expanding his cloud expertise through AWS training, aiming to enhance his skill set further and drive innovative ICT solutions.